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Pass it On: Coaching Skills for Managers (36 minutes)

Coaching is a vital but frequently neglected. Whilst line managers are increasingly expected to take on the responsibility for coaching very few are truly trained to do so. A recent CIPD survey showed that 63% were involved in coaching activity with organisations looking to create in-house coaching capability rather than recruit external coaches on an ad hoc basis. Yet a meagre 2% of respondents trained their line managers to do it.

In addition line managers may feel they're far too busy and not see its importance. But coaching is a mainstream management role.  It is essential that managers pass on knowledge & develop the skills of the people who work for them.

Effective coaching helps people to progress and contribute more fully to the business objectives and ensures that individuals get the one-to-one guidance they need to perform to the best of their ability.

Written by Armando Iannucci ('The thick of it' & 'I'm Alan Partridge') it uses clear messaging humour and practical believable examples of how to get coaching right (and wrong). It also demonstrates the way in which effective coaching can facilitate development through any organisation and how personally rewarding it is for the coach too.

Additional video support clips:

  • What coaching isn't -mentoring and one to one training
  • What is coaching?
  • Vacancies and opportunities
  • The G.R.O.W. model

Key Learning Points

  • Identify The Goals
  • Promote Discovery – Don't just provide all the answers
  • Encourage through praise and constructive criticism
  • Treat as equals
  • Admit your own mistakes
  • Listen actively
  • Follow up
  • Check on progress


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