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Right/Wrong to WIN/WIN:

Right/Wrong to WIN/WIN: Peer-to-Peer Conflict Resolution

CONFLICT RESOLUTION

Program length: 13:00

Given the increased diversity of today’s work teams, more and more organizations are realizing the importance of creating a culture that supports conflict management at all levels. And that begins with training.

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“Employers should create a workplace culture in which managing conflict is viewed
as a core job competency regardless of the employee’s role in the organization.”  
SHRM*                    ________________________________________________________________________________

 

Right/Wrong to WIN/WIN™ is a practical and engaging conflict training film that teaches people how to move from a mindset of “I am right; you are wrong,” to a place of mutual understanding and collaboration. It helps people in conflict see that it’s never “you against me” …it’s always “us against the problem.”

The film introduces an easy-to-remember 5-step process that applies to any conflict:

Step 1.  Step away
Step 2.  Prepare
Step 3.  Focus on the problem, not the person
Step 4.  Meet face-to-face
Step 5.  Seek a WIN/WIN solution

This process enables any two employees to communicate their way to finding a win/win solution thereby lessening the need for a conflict mediator (such as a supervisor or manager). In addition to the 5-step process, the video features a highly relatable peer-to-peer conflict scenario and fun graphics.

HOW TO USE

Right/Wrong to WIN/WIN is perfect as a self-study, a small group study, or an instructor-led training session. An accompanying Leader’s Guide (which includes a Conflict Style Questionnaire), PowerPoint presentation and Pocket Reminder Card are provided.

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Cutting Edge Communication Series

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Global Workforce Innovator Laura Goodrich, internationally recognized in change and the future of work has helped hundreds of organizations drive positive change with her book and film, Seeing Red Cars. Creating a Mindset for Change with Seeing Red Cars has Laura coaching you through the strategies you need to create an environment of positive change, both personally and professionally.

Creating a Mindset for Change is a self-contained process that spaces the learning over time. You start your learning by accessing a mindtrigger, a bite-sized lesson that is either a video, audio or written lesson that can be completed in 3 to 8 minutes. After you complete the lesson you are prompted to answer a self-reflection question to make the content personal to your work and life. The online coaching is designed to first lead you through the methodology and next to provide you with the needed tools for real change.

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