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What to Do When Conflict Happens (21 minutes)

What causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis – with co-workers or supervisors. Give your employees a memorable four-step C.A.L.M. approach; an easy-to-implement tool to resolve conflict.

All four stages are depicted in the video programme as stories unfold in a general officeEnvironment on the plant floor and in a healthcare facility. An added vignette shows how to "scale back" the C.A.L.M. model when there isn’t time to use the full approach. This shows the versatility and usability of the programme. It also covers listening actively to the other person and coming up with a workable solution.

The video programme is based on the book of the same title by Eric Harvey and Steve Ventura of the Walk the Talk book series.

Key Learning Points:

  • C – CLARIFY the issue
  • A – ADDRESS the problem
  • L – LISTEN to the other side
  • M – MANAGE your way to resolution

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Cutting Edge Communication Series

Global Workforce Innovator Laura Goodrich, internationally recognized in change and the future of work has helped hundreds of organizations drive positive change with her book and film, Seeing Red Cars. Creating a Mindset for Change with Seeing Red Cars has Laura coaching you through the strategies you need to create an environment of positive change, both personally and professionally.

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